Updated: 23 October 2026
These terms apply to consumer purchases through epitex.eu. For product questions, complaints or order assistance, email info@epitex.eu or use our contact page. Mandatory consumer rights take priority over any conflicting term.
Check the dimensions, GSM, design and pack quantity on the product page before ordering. Product prices are in euros and refer to the selected pack, not one towel. A quantity of one in the basket means one complete selected pack.
Review the product amount, delivery charge and final payable total before submitting payment. The payment methods available are shown at checkout. Our current delivery-charge calculation and destination information are described on the Shipping & Delivery page. Contact us before ordering to confirm a delivery estimate. These terms do not certify the site’s VAT calculation; VAT treatment and seller registration details require confirmation.
EU consumers generally have 14 days after receipt of goods to notify us that they withdraw, without giving a reason. Full instructions, refund timing, return-cost information and an optional withdrawal form are on our Returns & Refunds page. No prior approval is required to send a withdrawal notice.
Goods must conform to their description and applicable consumer law. Contact us with your order number if goods are faulty, damaged or incorrect. Statutory remedies and the minimum EU legal guarantee apply; national law may provide further protection.
See our Privacy Policy for information about personal data and privacy rights.
Nothing in these terms removes mandatory protections applicable in your country of habitual residence or restricts the courts available to you under applicable consumer law.
