Returns & Refunds

Updated: 23 October 2026

Your 14-day right to withdraw

If you are an EU consumer buying online, you may withdraw from your purchase without giving a reason within 14 days of receiving the goods. For goods from one order delivered separately, the period starts when you receive the last item. To meet the deadline, send your withdrawal notice before the period expires.

Email info@epitex.eu with your order number and a clear statement that you wish to withdraw. You may use the form below, but it is not compulsory. You do not need prior approval to exercise this right.

Sending goods back

Return the goods within 14 days of notifying us. Contact us promptly for the correct return destination; the Brussels location shown on our contact page is not a confirmed parcel-return address. We will provide return instructions without limiting your statutory rights.

You pay the direct cost of returning an unwanted purchase where this was disclosed before purchase. If it was not disclosed, we bear that cost. You may inspect goods as you would in a shop; you are liable only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

We reimburse payments, including the cost of our least expensive standard delivery option, within 14 days of receiving your withdrawal notice. Extra costs for a more expensive delivery option are not reimbursed. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first. Refunds use the original payment method unless you expressly agree otherwise, without reimbursement fees.

Faulty, damaged or incorrect goods

Email us with your order details and a description of the problem. Photos can help us assess it. Your statutory rights remain unaffected. Where goods do not conform to the contract, applicable consumer law provides remedies at no cost, including repair or replacement and, where the legal conditions apply, a price reduction or refund. The EU legal guarantee lasts at least two years; national law may provide longer protection.

Optional withdrawal form

Copy this form into an email to info@epitex.eu. Complete and send it only if you wish to withdraw.

To: Epitex customer service, info@epitex.eu
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if notified on paper):

No blanket exclusion applies merely because a towel pack has been opened. Any statutory exception must be applicable and disclosed before purchase. Nothing on this page reduces mandatory consumer rights.