Privacy Policy
Updated: 23 October 2026
Contact
This policy describes personal data handled through epitex.eu. For privacy enquiries or to exercise your rights, contact Epitex at info@epitex.eu. Our customer-service page is Contact Us.
Information we use
When you contact us or place an order, we process the details you provide, such as your name, email address, telephone number, billing and delivery address, order details and correspondence. The website also processes technical information needed for security and operation, including IP address, browser information and session data.
Purposes and legal bases
We use order and contact details to take steps at your request and fulfil purchases, respond to enquiries and provide support. We process records required for accounting and other legal obligations. Necessary security and fraud-prevention processing is based on legitimate interests, subject to your rights. Optional marketing and non-essential cookies require consent where applicable; consent can be withdrawn.
Service providers
Information necessary for the service may be handled by providers of website hosting, email, payment processing and delivery. Payment processing is provided through the payment service offered at checkout and is also subject to that provider’s privacy information. We do not request card details by email.
Retention and transfers
We retain order records for applicable accounting, tax and legal obligations, and enquiries for as long as needed to deal with them and related claims. Retention depends on the purpose and applicable law. Where a provider processes data outside the EEA, applicable data-protection requirements and transfer safeguards must be met. Contact us for information about providers, safeguards and retention relevant to your data.
Your rights
Subject to the applicable legal conditions, you may request access, correction, erasure, restriction or portability of your data and object to processing based on legitimate interests. You may withdraw consent without affecting earlier lawful processing. Email info@epitex.eu; we may need to verify your identity. You may complain to the data-protection authority in your country, including the Belgian Data Protection Authority at dataprotectionauthority.be.
Cookies and external services
WooCommerce uses cookies and session data to operate the basket, checkout and customer login. Non-essential analytics, advertising and external embeds may require prior consent. Browser settings can remove or block cookies, although blocking necessary cookies may affect checkout. Third-party services such as translation and payment services have their own privacy practices.
